TERMS AND CONDITIONS OF USE
Welcome to the Oceanami website. Before making a reservation and using our services, please carefully read the following terms. By accessing and booking on our website, you agree to these terms.
1. Booking Regulations and Confirmation
Customer Information: You must provide accurate personal information (Full Name, Phone Number, Email, ID Card/Passport).
Age Requirement: The person making the reservation must be at least 18 years old.
Confirmation: A booking is only valid after the system sends a confirmation email and/or you complete the required deposit payment.
2. Pricing and Payment Policy
Room Rates: Prices displayed may include or exclude VAT and service charges (please check your booking details carefully). Prices may vary depending on the time and promotional programs.
Payment Methods: We accept payments via credit cards, bank transfers, or integrated online payment gateways on the website.
Deposit: You may be required to pay a deposit to secure your booking, especially during peak seasons or holidays.
3. Cancellation and Refund Policy
Cancellation Deadline:
- Cancel at least [Number of days] days in advance: Free of charge or 100% refund.
- Cancel within [Number of days] days: A fee of […%] of the total booking value will be charged.
No-show: No refund will be issued.
Force Majeure: In cases of natural disasters, pandemics, or extreme weather (e.g., storms), the resort will support rescheduling or refunds depending on the actual situation.
4. Check-in and Check-out Policy
Check-in Time: From 14:00. A valid ID is required upon check-in.
Check-out Time: Before 12:00.
Late Check-in/Check-out: Subject to room availability and may incur additional charges according to resort policy.
5. General Resort Regulations
Beach and Pool Safety: Guests must follow all safety instructions. Swimming is not allowed in restricted areas or when no lifeguard is on duty.
Environment: Littering or damaging the coastal ecosystem is strictly prohibited.
Pets: [Allowed/Not allowed] in the resort.
Prohibited Items: Bringing flammable materials, weapons, or illegal substances into the resort is strictly forbidden.
6. Responsibilities and Commitments
Personal Belongings: The resort is not responsible for any loss of personal belongings unless they are stored in the in-room safe or at the reception.
Property Damage: Guests are responsible for compensating any damage caused to the resort’s property during their stay.
7. Privacy Policy
We are committed to protecting your personal information and will only use it for booking management and customer service purposes in accordance with our privacy policy.